Operations & Automation Specialist

Yashar. Hired for outcomes, not job descriptions.

Workflow automation, BPMN process design, and reliability. Based in Messina, Italy — open to remote. 5 years across B2B SaaS (Jumbula, US) and consumer app marketplaces (Cafe Bazaar, 40M+ users).

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18
Workflows automated
~7 hrs
Saved / week (~$45K/yr)
32%
Cycle-time reduction (onboarding)
15 min
MTTD (from 2 hrs)

Profile

Operations & Automation Specialist with 5 years of experience removing manual work and scaling process reliability across SaaS and consumer app marketplace environments. Automated 18 workflows at Cafe Bazaar (40M+ users), saving ~7 hours/week, and built a $240K/year efficiency case at Jumbula. Strong in Python/Bash scripting, Zapier/Make, BPMN process design, and SQL-backed reporting.

Capabilities

Automation Platforms
ZapierMake (Integromat)n8nIFTTTPower Automate
Scripting
PythonBashSQLJavaScript (Node basics)
Process & Docs
BPMN 2.0LucidchartConfluenceNotionMiro
Data & Reporting
GA4Power BILooker StudioExcel (Power Query)PostgreSQL
Collaboration
JiraSlackMicrosoft TeamsHubSpotSalesforce (basics)

Experience

Operations & Automation Specialist 2023 – 2025
Cafe Bazaar — Iran's largest Android app marketplace (40M+ users)
  • Automated 18 recurring workflows in Python/Bash + Zapier across marketing, CS, and finance, saving ~7 hours/week (~$45K/year loaded cost).
  • Built a DAG runner orchestrating 30 scheduled jobs with retry + Slack alerts — uptime moved from 91% to 99.2%.
  • Mapped 14 core processes in BPMN and eliminated 6 redundant handoffs, cutting cycle time on publisher onboarding by 32%.
  • Implemented a data-validation framework that cut reporting errors 35% across 6 dashboards.
  • Set up 12 monitoring dashboards in Power BI covering SLA, uptime, and exceptions — mean time to detect dropped from 2 hours to 15 minutes.
  • Documented 40 runbooks in Confluence — Tier-1 incident resolution fell from 2 hours to 35 minutes.
Operations & Marketing Automation Specialist 2020 – 2023
Jumbula — B2B SaaS for schools (US)
  • Built a $240K/year efficiency case accepted by leadership, funding a new automation initiative across 3 teams.
  • Automated HubSpot -> CRM sync with retry + webhook queue — eliminated 3 hours/week of manual exports.
  • Shipped 12 cron-scheduled scripts feeding a 40-row ROI dashboard used to reallocate 25% of spend.
  • Standardized 12 marketing KPIs across 6 teams, cutting reporting inconsistencies from 34% to 6%.
  • Wrote 10 SOPs and trained 3 new hires, halving their time-to-productivity from 8 weeks to 4.

Selected Work

Zapier -> Python Upgrade

Zapier, Python, FastAPI

Migrated 6 brittle Zaps to Python services with retry + logging — uptime rose from 88% to 99%.

Publisher Onboarding Redesign

BPMN, Lucidchart, Confluence

Redesigned the 14-step onboarding process; cycle time cut by 32% with zero added headcount.

Credentials

Zapier Certified Expert — Zapier, 2024
Google Project Management Certificate — Coursera, 2024
Six Sigma Yellow Belt — ASQ (self-study), 2024

Education & Languages

DegreeBSc Computer Science (Data Analysis) · University of Messina, Italy · Expected 2027 (In Progress)
LanguagesEnglish — Professional working proficiency (C1) · Turkish — Native · Azerbaijani — Native

Contact

LocationMessina, Italy
AvailabilityOpen to remote and international opportunities
Emailyashaarheidari@gmail.com
LinkedInlinkedin.com/in/yheidari